How to overcome the barriers of eHealth implementation by business model and service design?
Service design and strategy project on integrated chronic care solutions with telehealth in the Dutch healthcare system. Graduation project for the MSc in Strategic Product Design at TU Delft.
This project explored the opportunities and challenges of telehealth technology for chronic care in the Netherlands and resulted in a strategic design framework for creating shared value in chronic care for Philips Hospital to Home.
Visual models of the strategic design framework and envisioned solution scenario: product model, business model and service blueprint.